Refund policy

Would you like to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 14 days after the delivery date.

You can exchange or return your items.

- Is returning free of charge?

Returns are at your own expense, depending on the courier and the country from which you are returning your package.

- What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.

Items must be returned to us in an unworn and unwashed condition, suitable for resale, with tags still attached.

Shipping costs for orders outside the Netherlands are non-refundable.

- How long does it take to exchange a product?

If you indicate that you wish to exchange a product when you register your return, we will act on this immediately. This way, we can ensure that your exchange is completed within a few days.

- What if my exchange product is no longer available?

Ask the customer service team about the possibilities. We will update you on when we expect to deliver the product. If you have already returned the item and it is out of stock, we will contact you and work with you to find a solution.

- Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.

- What should I do if a product is defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are, of course, happy to resolve this with you. Send a message to info@thatcove.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.

- What should I do if I want to return my order outside the return period?

Be sure to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for the possibilities.

- How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. Once the refund is done, you will receive a notification. Please note that it may take up to 3 days for the refund to be visible in your bank account.